Return & Refund Policy

Last Updated: 8/11/2026

We want you to be satisfied with your purchase from The Foster Brothers Diesel Repair. This policy explains how returns and refunds work for items purchased through our online store, including parts shipped directly from our distribution partners.

1. Return Eligibility

Most new, unused items may be returned within [Insert Number] days of the delivery date, provided they are:

• In original condition and packaging
• Unused and uninstalled
• Accompanied by the original receipt or order confirmation

Some items are not eligible for return, including:

• Electrical components once installed or with broken seals
• Special-order or non-stock parts ordered specifically for your vehicle
• Items marked as final sale or clearance
• Products that have been installed, modified, or show signs of use

Eligibility for parts shipped through our distribution partners, including Turn 14 Distribution, is also subject to that distributor’s return policy. In some cases, a manufacturer or distributor restocking fee will apply and will be deducted from your refund.

2. How to Start a Return

To start a return, contact us at (205) 295-5143 or bandh@dieselrepair.org with your order number and the reason for the return. We will confirm whether the item is eligible and provide instructions for returning it, including the correct shipping address, since parts shipped from a distributor’s warehouse may need to be returned to a different location than our shop.

Do not send an item back before receiving return instructions from us. Items returned without prior authorization may be delayed or refused.

3. Restocking Fees

Some parts, particularly special-order or drop-shipped items, are subject to a restocking fee charged by the manufacturer or distributor. If a restocking fee applies to your return, we will let you know the amount before you send the item back.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method within [Insert Number] business days. Shipping charges are non-refundable unless the return is the result of our error or a defective item.

If you paid using Synchrony financing, refunds will be applied according to Synchrony’s own terms and may take additional time to reflect on your account.

5. Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong part, contact us within [Insert Number] days of delivery. Please keep the original packaging and take photos of the damage or incorrect item, as this may be required by our distribution partner to process a claim. We will arrange for a replacement, exchange, or refund at no additional cost to you.

6. Exchanges

If you need a different part or size, the fastest way to get the correct item is to return the original for a refund and place a new order. Contact us if you would like help finding the correct part before placing a new order.

7. In-Store Purchases

Items purchased in person at our shop, including parts sold as part of a repair service, are subject to the return terms provided to you at the time of sale. Please contact us directly with any questions about a service-related purchase.

8. Contact Us

If you have questions about a return or refund, please reach out:

The Foster Brothers Diesel Repair
330 Hwy 78 W, Jasper, AL 35501
Phone: (205) 295-5143
Email: bandh@dieselrepair.org